Utility companies

Complaints about utility companies

Saturday, 26 February 2011 07:31

Utility companies - something that all us use to purchase our electricity, gas, water, telephone and broadband services.

Are we getting value for money and do these companies take us seriously when we complain, and take the trouble to put things right?

Generally the answer is no, most utility companies don't give the proverbial ''monkey's'' about customer satisfaction, they have a captive market that is unlikely to take their business elsewhere - when did you last change your gas supplier?

Browse through the offerings here and add your own comments about the complaints, or send us details of the service you received and we'll be happy to tell the world about it.