Virgin Trains website problems
Tuesday, 27 January 2009 15:34

Virgin Trains would like us to use their website to book tickets, it could be the ideal way. Instead of queuing to buy a ticket and getting behind that dreadful person who seems to have all day to book a ticket you could buy your ticket and collect it from the machine at the station.

When the system works it's great. You put in the credit or debit card that you used to pay for your tickets and out come the tickets.

Well that's how it is supposed to work, but Virgin Trains' website designers have missed a trick or two, so the whole process is a lot more difficult than it needs to be, and the Virgin Trains website computer sytem has a lot of faults so it's hard to book tickets quickly and easily.

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