Virgin Trains Complaints

Virgin Trains complaints address

Tuesday, 27 January 2009 16:08

Virgins Trains complaints can be made here:

Customer Relations
Virgin Trains
Freepost BM6613
PO Box 713
Birmingham
B5 4HH

Where to complain about Virgin Train

 

Problems ordering tickets at Virgin Trains website virgintrains.co.uk

Tuesday, 27 January 2009 15:51

There are problems to be overcome if you want to order tickets using the Virgin Trains webiste.


Customer Relations
Virgin Trains
Freepost BM6613
PO Box 6613
Birmingham B5 4HH
England

Tuesday, January 27, 2009

Dear Sir or Madam:
I am writing to complain in the strongest possible terms about your website.
I am a regular user of the site and find it very difficult to purchase tickets for my saved journeys. I am a self-employed web designer, so I do have experience and expertise in the field of usability of web pages. I am not about to give you free consultancy; as a customer service department I think I would be talking to the wrong part of your organization. However, should your web developers wish to discuss the problems in detail then I will be able to help.
My specific complaints are:
It is difficult to log into your system, the login button is not obvious.

Read more: Problems ordering tickets at Virgin Trains website virgintrains.co.uk

   

Virgin Trains website problems

Tuesday, 27 January 2009 15:34

Virgin Trains would like us to use their website to book tickets, it could be the ideal way. Instead of queuing to buy a ticket and getting behind that dreadful person who seems to have all day to book a ticket you could buy your ticket and collect it from the machine at the station.

When the system works it's great. You put in the credit or debit card that you used to pay for your tickets and out come the tickets.

Well that's how it is supposed to work, but Virgin Trains' website designers have missed a trick or two, so the whole process is a lot more difficult than it needs to be, and the Virgin Trains website computer sytem has a lot of faults so it's hard to book tickets quickly and easily.

   

This is not the official virgin trains complaints website

Friday, 11 March 2011 15:45

Listen to the People is not an official website for Virgin Trains complaints, in fact Virgin Trains don't mention complaints at all on their website. All Virgin Trains mention is feedback and comments on their service.

We think 'comments' really means complaints and that be calling a complaint a comment that Virgin Trains is already sending out the message that they do not want to hear complaints and will not really deal with them in a way that the customer or passenger will like.

This website is here for passengers on Virgin Trains to tell the world about their complaints.

You can write to Virgin Trains Complaints Department at the following postal address:

 

Customer Relations FREEPOST address (no stamp required)

Customer Relations Manager, Virgin Trains, FREEPOST BM6613, Birmingham B5 4BR


If you are not happy with the way that Virgin Trains handles you complaint then you can contact:

Passenger Focus at: FREEPOST (RRRE-ETTC-LEET), PO BOX 4257,

Manchester M60 3AR. Telephone: 08453 022 022, or website or email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

If travelling from London, you can also complain to: London Travelwatch, 6 Middle Street, London EC1A 7JA.

Telephone: 0207 5059000, or  www.londontravelwatch.org.uk