Listen to the People Complaining in Ireland
Tesco Metro 'Pop in and pay more'
Monday, 15 February 2010 11:10
It's surprising to learn that Tesco Express charges more for some products than other Tesco stores. You might think that buying from Tesco you would pay the same price in all their stores, but that's not the case in Ireland.
Take for instance Tesco Greek Style Yoghurt, this comes in a 500 grams pot and costs €1.25 at Tesco Wilton but go to Tesco Express which is about 1 km away and for the identical product you will pay 50% more, an incredible €1.85.
How Tesco can justify charging 50% more for the same product beggars belief.
The sign on the front of Tesco Express needs re-wording, instead of 'Pop in and pay less' it should read 'Pop in and pay more'.
Essentail Property Services Ltd, Cork
Thursday, 29 January 2009 20:40
The company, Essential Property Services Ltd of Cork is a building services company. They manage an apartment block in Cork that was built recently. They have a poor record of informing residents of times when the electricity and water will be turned off.
In the past both water and electricity have been turned off for varying lengths of time without warning. This is most inconventient especially as it means there is no water to flush toilets, wash up or run any appliances. If you are taking a shower it really is a disaster to find yourself covered in soap when the water goes off.
Last monday, and for the first time ever, residents received a note telling them that the water would be off . . . reproduced below.
To all residents
As some on you are aware, over the past few weeks there have been some leaks in the underground car parm from the main water shut-off valves to each apartments. (sic)
In order to have any faults repaired - and the system checked in its entirety (sic) - the builders will be conducting a complete health check on Tuesday, 27th (tomorrow). This will require the water supply to be turned off between 9a.m. and 5p.m.. (sic) We would therefore ask that arrange your schedule accordingly. (sic)
Some works may also have to be carried out on Wednesday also.
Apologies for any inconvenience caused.
No problems there, the water will be off Tuesday, and the work could spill over into Wednesday.
What actually happened is that the water was turned off without warning on Thursday morning, just after I had soaped myself copiously. This is not how a competent and considerate property management company would treat residents, after all it is they who pay the management charges!
This is not the only complaint against Essential Property Services Ltd based in Cork.
Recently the fire alarms went off at 4:20 am, not a good time to be awakened; then again the same day at 10:20 pm and the following day at 10:30 am. The explanation given by Essential Property Services Ltd was that 'someone had smashed a fire alarm point while leaving the building'.
That may be so, but the alarm panel was showing a fault. When this was pointed out, Essential Property Services Ltd said that the system had been checked and was ok.
Here is a photograph of the panel taken today, approximately 3 weeks after the original alarms . . .
The writer is not an expert on alarm panels, but you don't have to be an expert to know what 'There are faults on the panel' means.
Tesco Ireland wine offer
Tuesday, 16 December 2008 12:02
This complaint was sent to Tesco Ireland Limited
as an attachment to an email on 15 September 2008
Labelling of your wine offer
On Saturday, 13 September 2008 I was purchasing wine at Wilton branch here in Cork. On this occasion I only wanted to purchase 9 bottles. I was not entirely sure that the 5% discount applied to multiples of 6 bottles or as it says on the wine carrier ‘. . . any 6 bottles or more . . .'.
I asked the checkout operator and she was adamant that the discount applied to only multiples of 6 bottles. I pointed out the wording on the wine carrier - you will find the actual item enclosed with this letter. She shrugged he shoulders and said it was multiples of 6. I duly went and got another 3 bottles of wine to make up the selection. I really didn't want another 3 bottles now, I would have preferred to purchase more on a future date and keep the 35 euros.
I think you should change the wording on both your wine carriers and shelf labels immediately, so that it reads ‘5% off . . . when you pick & mix any 6 bottles of wine or multiples of 6 bottles.' that will eliminate any confusion that I and other customers are experiencing.
I will be interested to hear your comments on this issue.
Yours faithfully,
Follow up of my letter of 15 September 2008
Yours faithfully,
Thank you for taking the time to contact us. Allow me to apologise sincerely for the delay in responding to you - due to an error, it was thought that your query had already been processed.
As stated on the shelf displays and wine carriers, this offer does indeed apply to any six bottles or more bought. So on the day in question, you would have received the full 5% discount on all nine bottles of wine purchased.
I have forwarded a copy of you email to the store manager in our Wilton branch, so that he can retrain his staff on this issue.
[ . * .]
Thank you for bringing this matter to our attention & once again please accept my apologies for the delay in responding to you.
Kind Regards
[ . * . ]
Customer Service Executive
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