Ryanair set to fine passengers
Wednesday, 21 January 2009 09:11

Ryanair is not well known for obliging customer service. On the contrary you are most likely to hear people talking about their bad experiences, and in particular the check-in being closed precisely on time and what many would consider too long before the flight anyway.

Now Ryanair proposes to fine passengers who dare to try and carry more than one carry-on bag.

This is unreasonable.

Why people fly Ryanair is beyond me, despite having the opportunity to travel with Ryanair on many occasions I have always decided that paying a little more is worth it. So far I have never travelled with Ryanair, but my sister arrived a couple of minutes late for check-in and had to purchase another ticket at an inflated price just to get home.

The moral is, in these difficult economic times the customer, passenger, has the ultimate power. We can decide to keep our money in our pockets. We can have whatever we want in terms of service but the price is that we have to be willing NOT to use companies that provide bad service.

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