Disabled abandoned on two occasions by Manchester airport
Sunday, 12 September 2010 09:32

Disabled person left abandoned by Manchester Airport staff on two occasions

The equality & human rights commission failed to get a response from Manchester Airport regarding this. [Manchester Airport 'loses' complaints - Editor]

I wonder if any others have had difficulties with disability assistance at Manchester Airport. We had booked assistance through our travel agent so we thought everything was in hand for our holiday.

However on the outward journey the wheelchair attendant failed to collect me and take me to the aircraft.

Our return journey was even worse they failed to provide an ambi lift when the plane landed and it took around forty minutes before we could get off the plane.

Then the wheelchair assistant who was supposed to take us through to the carousel for our luggage, got a message to collect another passenger and then abandoned me in a semi darkened room. I could not get out of the room as access was via swipe card, at this I burst in to tears.

After a while another airport worker found my wife and I and took us through for our baggage and on to our taxi.

The following day I made a complaint to Manchester airport and never got a response. After a month I contacted the equality & human rights commission and they helped me to draft a letter to send to Manchester airport but again a month on still no response.

In the end the equality & human rights commission took over for me but they too faced the same obstacles not getting responses.

The equality & human rights commission offered Manchester Airport mediation but this appears to have been declined, as they have not responded, the lady from the equality & human rights commission who took up my complaint has spoken with senior personnel at the airport who have said they will get back to her, but so often she has had to make several phone calls and leave voicemails before they have contacted her.

The end result is that to proceed any further I have had to issue a summons against Manchester Airport, otherwise I am out of time. So I have had to do this citing this as the reason.

This is a claim under Regulation 9 of The Civil Aviation (Access to Air Travel for Disabled Persons and Persons with Reduced Mobility) Regulations 2007 SI 2007/1895 in respect of a breach of Regulation (EC) 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

I would much rather have sat down and had mediation were everything could have been discussed, but I now have to endure a court case or Manchester Airport will have got away with treating me as a disabled person in a despicable manner.

RIH a 63year old Stroke Survivor

Editorial comment: In general airports do not treat passengers as customers. On the contrary, passengers are seen more like animals or walking wallets or purses that are to be relieved of money at every possible chance. The real customers that airports are concerned about are the proprietors of the shops and restaurants on the airport. These people pay real money whereas passengers cause problems - read some of the other stories on this site if you dispute that.


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