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bmibaby press office confirmed today (16 February 2010) that bmibaby is quitting the Manchester - Cork route AND East Midlands airport  - Cork route. That means no more bmibaby flights to Cork at all.

Bad news in that there will only be one carrier flying Manchester Cork after 11 April 2010 and no more flights from East Midlands airport to Cork after 7 March. Lack of choice is always a bad thing, however when customers exercise their choice, and that's what they have been doing, then the company with poor service gets what it deserves.

The good news is that passengers can no longer be mistreated by ground staff and hassled over the size and weight of their carry-on bags. Neither will passengers be harangued to purchase scratch cards and sky shopping.

In recent months the level of service on the Manchester Cork bmibaby route has deteriorated considerabley. The rot really set in when bmibaby changed their schedules so that the Cork Manchester flight left Cork late in the evening which means that when passengers arrive at Manchester the last train to many destinations has already gone.

This website has published complaints about bmibaby and how difficult they make life when flying, and even more difficult if you want to complain. bmibaby only accepts complaints in writing, posted to its office address. When complaints are received they are usually ignored. When you treat your customers badly they vote with their feet and your business goes down the toilet.

It's sad to see bmibaby quit Cork airport, travel between Ireland and the UK will not be so easy and is likely to increase in cost, but customers have not been served well so bmibaby only has to look to itself for the reason that passengers have gone elsewhere.

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Comments (2)

mr
written by basim riyaz, 02 June, 2010

Bamibaby cheap flight and very very cheap and poor service,its cost 10 times more than any other flight,i lost over 1000 pounds and nearly lost my job all cos un care from bmibabys company,,.thx

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Customer relations none at BMI BABY it seems
written by John, 07 March, 2010

I booked two tickets in Jan 2010 for flights to Cork from East Midlands for 3rd April returning on the 5 April.Got confirmation through, card charged,everything seemed fine.
As it happened another couple I knew were going on the same flight.On 6 March he rang me to say he had received an email saying his flight was cancelled and he would be refunded. Having not received anything myself I went on their site to check my booking but it would not recognise my reference. My only option was to call them (PREMIUM LINE RATES APPLY).I spoke to someone in a call centre (which seemed far away).After several minutes trying to make him understand past his "yes the flight is cancelled your money will be refunded", that I had not received anything from BMI to tell me and if I had not spoken to my friend I would have arrived on that day non the wiser. I asked for an email confirmation from him because I had to cancel the hotel and car parking and they may have required confirmation of the reason. I was told no he could not do that just give them the booking reference and they could find out from that.(How I couldn't!!).
If this is their attitude to their customers then if you use them be AWARE your flight might not be there when you arrive.

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