Can airport security staff assault passengers? - part 2
Sunday, 12 April 2009 14:34

Here is how BAA Heathrow Airport LHR responded to a passenger complaint about being assaulted by security staff . . .

BAA heathrow response to customer complaint about assault by security staff

Heathrow Airport

Passenger Communications Floor 1, Heathrow Point West 234 Bath Road

Middlesex UB3 5AP

BAA

07 April 2009
Feedback Reference Number: XXXXXXXXXX

Mr [name removed]
[address removed]

Dear Mr [name]

Thank you for your letter dated 2 April regarding your experience at Heathrow Airport last year.

The security regulations in place at Heathrow are administered by the Department for Transport. We work closely with them to ensure all their requirements are met.

In line with these regulations our staff may be required to carry out a body search at security. To ensure the safety and security of all passengers it is necessary for these searches to be thorough. I can assure you our security staff are trained extensively to perform body searches and a you can request to be searched in private if you wish.

If you need any further information on security regulations at the airport you can log onto www.heathrowairport.com. I know it doesn't help now, but being aware of what to expect could make your next travel experience better.

Thank you for taking the time to write. I hope that next time you travel through Heathrow you will have a much better experience.

Yours sincerely



[author name removed]
Passenger Communications Advisor BAA Heathrow


Read how the passenger responded and asked BAA to treat this complaint seriously . . .

Read the original complaint



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