Listen to the People The website that's about getting your voice heard and bringing unpleasant facts to public attention.
News, comments and opinion is what it's about.
Here you will find examples of how to complain to companies, how to write to you MP and lots of comment on the current events.
Our aims are to help everyone to make their voice heard and make changes to the way things are done.
Government
Who is in control and what are their motives and what are they setting out to do? When we think about government and politicians we should ask ourselves 'Who do these people serve?'. Are they in government to serve the people who elected them, or to dictate to the electorate how they should behave and live their lives. Most politicians will tell you that they entered politics to 'make a difference' to 'get things done' to 'serve the people'.
However, when you look at how they behave once elected you don't often see those things happening. In general they forget what they promised and impose their ideas on the people. Here are just a few examples . . .
- University tuition fees
- New car taxes that will make over 9 million worse off
- Increase in the pension age - more stealth taxation
- Overall tax increases
- Total incompetence in dealing with the nation's money
Companies
We all buy goods and services from organisations ranging from one-man businesses up to the UK's National Health Service - the largest employer in europe. We need to be more ready to complain and tell these organisations that we are not happy with what they do when that is the case. Only then will they know and be able to do something about the situation.
This site will show you how to complain, how to assess the results of your complaints and provide real examples. Look at our complaints section and see letters and what responses they got.
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Can airport security staff assault passengers?
Sunday, 12 April 2009 14:20
Is it possible for security staff at airports to assault passengers?This is a question that needs to be answered urgently by the UK Department of Transport. Millions of passengers travel through UK airports each year and every one of them is subjected to security searches. Every passenger who triggers the metal detector is 'body searched' which means that a security person of the same sex feels them.
How is the passenger to complain when they experience innapropriate pressure on parts of their body or fingers and other parts of the searcher being placed within their clothes?
This is a serious matter that needs immediate clarification.
How many passengers are being assaulted will never be known, but if you believe that you have been the victim of such an assault by airport security staff then you should contact your Member of Parliament and tell them immediately.
Here is how one passenger complained to London Heathrow Airport LHR about being assaulted and the response that was received from LHR London Heathrow Airport.
The letter of complaint to London Heathrow Airport LHR
The General Manager
Heathrow Airport
234 Bath Road, Hayes
Middlesex, UB3 5AP
United Kingdom
2 April 2009
Dear Sir or Madam:
Airport security and assaults
Last year my wife and I travelled through Heathrow, where we needed to change flights. My shoes triggered the alarm so I was examined by the staff. At the time I said something like ‘You are making a very thorough job of this', I cannot recall the exact words. However, whatever the words the way that I was touched, pressed, the method of search and the way that the hands and fingers of the searcher were placed within my clothes leads my to one conclusion, which is that I was assaulted. I cannot be the only person who feels that they have been assaulted.
In a couple of months I have another similar journey to make, so I want some information beforehand.
Is it possible for airport security staff to assault members of the public whilst carrying out their search duties? By that I mean specifically have these people been granted some special immunity from prosecution for acts which would normally be regarded as serious assaults upon the person?
What should I do if I consider that I have been assaulted? Who should I ask to speak to, how do I know that my complaint will be taken seriously and that I will not be victimized? Specifically that the staff will not make sure that I miss my flight?
What measures are in place to ensure that homosexuals or lesbians are not employed in this sensitive duty where they could abuse their position and derive sexual gratification from mistreating members of the public who might not want to complain especially as they know that they will be delayed in doing so?
The North American screening method uses small hand-held metal detectors - why are these not used in the UK and more widely in Europe as this would virtually eliminate the possibility of assault, are quicker and much less stressful?
In general airport security staff are unpleasant and treat the travelling public very badly. I do not believe that the current level of prohibitions is justified or necessary. In particular I can see no good reason for asking people to remove belts or, as was the case at Heathrow, for making everyone remove their shoes after passing through the normal security.
I will look forward with interest to your comments and guidance regarding assaults.
Yours sincerely,
[name removed]
Read response from BAA Heathrow Airport LHR
Trust in me - I have all the answers
Some people are cynical about politicians and joke about it . . .
Q: How do you know when a politician in lying?
A: Their lips are moving!
What has gone wrong for NuLabour and why do we want to see the back of them?
I suggest that it comes down to trust.
There is no longer any trust between the people and the government.